Legal
Grievances
Who handles complaints about Focal, how to raise one, and how quickly you will hear back.
Grievance Officer
Vijay Athbhaiya, the appointed Grievance Officer for Focal. Write to grievance@focaltool.com.
What you can raise
An image delivered through Focal that you believe is unlawful or infringes your rights, how your personal data is handled, or anything about the service you could not settle with support.
How to complain
Email the Grievance Officer with your name and a way to reach you, the Focal URLs or account involved, what the complaint is about, and any documents that support it.
What happens next
We acknowledge every complaint within 24 hours and resolve it within 7 days of receiving it. The reply states the outcome and the reason for it.