Privacy Policy
What this service collects, why it is kept, for how long, and how to exercise your rights over it.
Who we are
Focal is the data fiduciary for the information we collect through focaltool.com. Write to support@focaltool.com to reach the people accountable for it.
Account data
Your name, your email address and a hash of your password. We never store the password itself, and a session record holds only a hash of its token, so a copy of the database does not expose a live session.
Billing data
Card and bank details go straight to the payment provider and never reach our systems. We keep the plan, the subscription status and a transaction reference, which is what billing and support need.
Your images
We fetch images from your origin, transform them and deliver them. You remain the controller of that content, and we act only on your instructions. We cache derivatives so we can serve them. We do not inspect them, index them or use them to train anything.
Operational logs
For each request we record the path, how long it took, how large the response was and whether it came from cache. We use those records to run the service, measure bandwidth against fair use and investigate abuse.
Cookies and analytics
One cookie keeps you signed in. We run no analytics, set no advertising trackers and profile nobody across sites. The edge network keeps its usual request logs, for security.
Processors we use
A hosting provider runs the edge network, the database and delivery. A mail provider sends account email. A payment provider takes payments as merchant of record. Each one handles the data only as we instruct. We do not sell or rent personal data to anyone, and we will name any of them if you ask.
Retention
We keep account data until you delete the account. We keep invoices for 8 years, which Indian tax law requires. Operational logs last 7 days. Cached derivatives last until they expire or you purge them.
Your rights over your data
Write to support@focaltool.com to see, correct or erase what we hold, or to withdraw consent. We acknowledge within 24 hours and answer within 7 days.