Refunds & Cancellation
Cancelling a subscription, what can be refunded, and how long a refund takes to arrive.
Cancelling
Cancel from the dashboard whenever you want. There is no notice period and no exit fee. The plan runs to the end of the period you have already paid for, then stops. If you cancel during the trial, we never charge the card.
Part months
We do not pro-rate a part month. The units you bought were yours in full from the moment the period began, so cancelling on day 20 leaves the remaining days usable.
What is refundable
Write to us if the service was materially unavailable for a sustained period, or if we charged you after you cancelled, and we refund the period affected. We would rather pay a refund than argue about one.
What is not refundable
A month that has already started, including the first month we charge when a trial ends. We bill in advance, and the month stays usable to its last day.
How to request one
Write to billing@focaltool.com with the account address and the invoice reference. You get an acknowledgement inside 3 business days and a decision inside 10.
How refunds are paid
Always to the original payment method, through our payment provider, normally landing in 7–10 business days depending on your bank.
Disputes
Come to us before raising a chargeback. We settle most billing disagreements inside a week.