Refunds & Cancellation
How to cancel a Focal subscription, what is refundable, and how long a refund takes to reach you.
Cancelling
Cancel at any time from the dashboard. No notice period and no exit fee. Your plan stays active until the end of the period you have already paid for, and then stops. If you cancel during the free trial, we do not charge your card.
Part months
We do not pro-rate a part month, because your worker tier for that period is available to you in full from the moment it starts. Cancelling on day 20 leaves the remaining days usable.
What is refundable
If Focal is materially unavailable for a sustained period, or you were charged after cancelling, write to us and we will refund the affected period. We would rather issue a refund than argue about one.
What is not refundable
A month that has already started, including the first month charged when a free trial ends. Plans are billed in advance, and the month stays usable until it ends.
How to request one
Email billing@focaltool.com with the account address and the invoice reference. We acknowledge within 3 business days and decide within 10.
How refunds are paid
Always to the original payment method, through Dodo Payments, normally landing in 7–10 business days depending on your bank.
Disputes
Talk to us before raising a chargeback. Most billing disagreements are settled the same week.