Talk to the people who built it.
Focal is run by a small team. There is no ticket queue and no first-line script. An engineer reads what you send. Replies within 1 business day.
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Support and technical questions
Anything about a transformation, an origin or an error you cannot place.
Reply within 1 business day
support@focaltool.com -
Billing
Invoices, the free trial, changes to your workers and refunds. You can also change your workers or cancel in the billing portal on your dashboard.
Reply within 1 business day
billing@focaltool.com -
Security reports
A vulnerability in Focal, or signs that an account or origin is being misused. Steps to reproduce help us act faster.
Acknowledged within 1 business day
security@focaltool.com -
Privacy requests and grievances
Access, correction or erasure of your data, or a complaint about how it is handled or about an image Focal delivers. Handled by our Grievance Officer, Vijay Athbhaiya.
Acknowledged within 24 hours, resolved within 7 days
grievance@focaltool.com
focaltool.com
- Typical reply
- Within 1 business day
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