Talk to the people who built it.
A small team runs Focal. Nothing you send meets a queue or a script first: an engineer reads it, and answers within 1 business day.
-
Support and technical questions
A transformation that looks wrong, an origin that will not fetch, or an error you cannot place.
Reply within 1 business day
support@focaltool.com -
Billing
Invoices, the trial, moving tier and refunds. You can also change tier or cancel yourself, in the billing portal on your dashboard.
Reply within 1 business day
billing@focaltool.com -
Security reports
A vulnerability, or any sign that someone is misusing an account or an origin. Steps to reproduce help us act faster.
Acknowledged within 1 business day
security@focaltool.com -
Privacy and data requests
See, correct or erase what we hold about you, withdraw consent, or report an image you believe should not be delivered.
Acknowledged within 24 hours, resolved within 7 days
support@focaltool.com
focaltool.com
- Typical reply
- Within 1 business day
Subscriptions are billed by our payment provider, which is the merchant of record, under our terms.